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| Interviewing Skills: Conducting an Interview |
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| Effective communication techniques |
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| Effective communication techniques include: |
- Active Listening
(Follow 70/30 rule : Listen 70 percent of the time Talk 30 percent of the time)
- Nonverbal behavior
(silence, lean forward, eye contact)
- Verbal devices
(Restatement, expanders (“I see”, “That’s interesting”)
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